FAQs

Frequently Asked Questions
Payments
What types of payments do you accept?
Payment Methods Highlights.com accepts payment by Visa, MasterCard, Discover, American Express, PayPal and Amazon Pay.
Do you accept PayPal?
Do you accept Purchase Orders?
We only accept purchase orders through our Group Sales program for schools and other organizations that buy in large quantities. If you have such an order, please use this form, email GroupSales@Highlights.com or call 1-614-324-7999.
What credit cards do you accept?
Visa, MasterCard, Discover & American Express. Sorry, American Express is not accepted on Canadian orders at this time.
Do you accept COD?
Does Highlights sell gift certificates?
We are sorry, but we do not offer gift certificates or gift cards at this time.
Will there be sales tax on my order?
Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.
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Continuous Service
How will Highlights handle subscriptions in states that require a double opt-in for automatic renewals?
Certain states are enacting laws that require customers to double opt-in for auto-renew service. At this time, Highlights is removing auto renew from all orders with a Vermont billing address. If you wish to be enrolled in auto-renew, please contact Customer Service at 1-800-255-9517 or Highlights.com/Customer-Service.
My credit card number has changed. Can I update you with the new number?
Yes. Call Customer Service at 1-800-255-9517 and we’ll be happy to help you update your information.
My email address has changed. How can I update this?
You can update your email address easily. Just visit Highlights.com and click on the “Account” link at the top right of the page. Or click here.  Then sign in and edit your email address. If you prefer, you can also contact Customer Service by email, chat or phone from links near the bottom of our web page.
What are the benefits of having my subscription on Continuous Service?
It will save you time and money. You won’t get renewal notices, you’ll just get one email each year prior to the subscription renewal. It will ensure that the child who loves Highlights magazines will not miss an issue.
How will I be notified that my subscription is going to be renewed?
You will get an email reminder 30-45 days before your credit card will be charged. 
I am sending gift subscriptions to several children. Will they all be on continuous service?
A subscription will be on continuous service if you responded to an offer online. We try to make this information clear on the promotional offer, as well as in the email confirmation you received with your order.
Can I be on continuous service and receive an invoice instead of using my credit card?
Not at this time.
Will I still get renewal notifications?
My child needs the next level of the magazine, but I’m on Continuous Service. What should I do?
You can switch your subscription at any time by clicking here and filling out the form. You can also go to Highlights.com, sign into your account and switch there. Or call Customer Service at 1-866-814-7020 and a representative will be happy...
Can I choose the date when the charge will hit my card?
This is not a service we are currently able to offer.
What happens if my credit card can’t be charged when it’s time for the subscription to be renewed?
We will send an invoice for the renewal subscription.
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Delivery & Shipping
How long will it take my order to arrive?
For merchandise: In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional...
Does Highlights ship internationally?
Highlights, High Five, Highlights Hello and High Five Bilingüe magazines can be sent to the U.S. and Canada. However, we can only process merchandise orders and Kids Book Clubs to be delivered to addresses in the United States (including Hawaii and Alaska) at this time. In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause.
What type of shipping is available?
Standard Delivery (within 1 to 2 weeks) Express Delivery (within 3 business days) Rush Delivery (within 2 business days) For more information on Shipping, please refer to our Shipping & Handling page for details.
How long will it take for my order to arrive?
In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery. In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery. If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping, please refer to our Shipping and Handling page for details.
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Customer Service
What are the hours of operation for Customer Service?
There are several ways you can contact us if you need help. Visit our customer service page and use the online form to send an email. Chat online 10 a.m. – 4 p.m. ET Monday–Friday via our customer service page. Call us 8 a.m. – 6 ...
Does Highlights have fundraising packages?
Highlights is committed to supporting and encouraging literacy among children of all ages. As part of this commitment, Highlights is pleased to offer schools and non-profit organizations donation packages for the cost of $20 (plus applicable taxes, shipping is included). Orders must be prepaid by credit card only. This package is valued at more than $125 (and can easily be divided into 2 bundles at over $60 each), and consists of: • Two 1-year magazine subscription gift cards and one sample each of Highlights, High Five, and Hello magazines • A selection of activity and puzzle books To place an order with a credit card, please call Customer Service at 1-800-422-6202, Monday through Friday from 8 am to 6 pm Eastern Time. Please be sure to allow up to 4 weeks for delivery.
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Magazine Subscriptions
How long will it take for the magazines to arrive?
For most orders, you can expect to receive your first issue within 3 to 5 weeks. Your credit card will be charged at the time you subscribe.
Can I send a gift subscription to a child in another country?
Highlights, High Five, High Five Bilingüe, and Highlights Hello magazines can be sent to the U.S. and Canada.
How will the child know the gift is from me?
For gift orders, the first issue will have your name on the cover as the purchaser. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.
Will I be charged sales tax on my magazine order?
Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.
How do I cancel a magazine subscription?
Highlights offers 4 age-appropriate magazines for children of all ages: Highlights Hello for ages 0-2, High Five for ages 2-6, High Five Bilingüe (in Spanish and English) for ages 2-6 and Highlights for ages 6-12. If you’re subscribed to one of our magazines, you can switch your subscription to another one at any time — it’s free and easy!  Click here to learn more.  To cancel a magazine subscription, give us a call at 1-800-255-9517 (choose option 1) Monday through Friday from 8 a.m. until 6 p.m. (ET), or email us at CustomerService@Highlights.com. Our Customer Care team can help you make any adjustments to your account!
Does Highlights offer a discount for bulk, group or classroom subscriptions?
Yes! We provide a generous discount for orders of 15 magazine subscriptions or more, sent to the same address. Use this form to learn more and submit your order.
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Highlights Cash
What is Highlights Cash?
Highlights Cash is a rewards program for customers shopping on Highlights.com. These rewards act as store credit and can be earned and redeemed during specified periods throughout the year. Highlights Cash is not legal tender and cannot be refunded.
How do I earn Highlights Cash?
You can earn $10 Highlights Cash on any qualifying Highlights.com purchase from 10/1/22 to 11/30/22. Highlights Cash cannot be earned on purchases of digital apps or bill me later purchases.
How will I receive my Highlights Cash?
Your Highlights Cash will arrive via email in the form of a unique promotional code. This will be the only email containing your Highlights Cash promotional code, so be sure to save it! You must have a valid email on file to receive your reward.
How do I redeem my Highlights Cash?
From 12/1/22 until 12/14/22, you can redeem $10 Highlights Cash on any qualifying Highlights.com purchase of $30 or more. At checkout, enter your unique promotional code and the value of your Highlights Cash will be deducted from your order total. Highlights Cash cannot be redeemed on activity and puzzle book subscriptions. Limit one reward per purchase.
Can I use expired Highlights Cash?
We’re sorry, Highlights Cash can only be redeemed from 12/1/22 until 12/14/22. It cannot be used before or after the specified redemption period.
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Privacy & Security
What is your customer promotion/communication policy?
Customers aren't always aware of the variety of our product lines, so we may contact you to let you know about exciting new products that we regularly release. Also, we sometimes make customer names and addresses available to other carefully screened companies whose products we believe might be of interest. If you don't want to receive such mailings, you can change your settings using our Communications Preferences form. Please be assured that we DO NOT release children's names to other companies.
Is it safe to order online?
It is completely safe to order online from Highlights.com. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower-left hand corner of your browser. The lock closes when you submit the order from our secure shopping cart.
Does Highlights protect my privacy?
We always protect personal privacy. Please see our Privacy Policy for complete details.
Why am I being asked to reset my password?
We’ve recently upgraded our system to be easier and more secure for customers. The new system requires customers to create a new password, which can then be used to sign in for any service on our website – including ordering and managing accounts.
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The Highlights Tee Shop
How and when will I get my refund?
Once we receive your return, we'll process your refund using the same method as your original payment. From the time you put your return in the mail to the time you get your refund, it should take about 2 to 3 weeks.
How should I return the item?
If possible, return the item in the original packaging. Otherwise, pack it securely in a box or padded envelope. Contact our Customer Service Department at 1-888-372-6433 for further assistance. Customer Service is available Monday – Friday, 8 a.m. – 6 p.m. Eastern Time.
Can I exchange an item?
We only offer refunds at this time. If you need something to replace the item you're returning, please visit Highlights.com to see our huge selection of great products!
What do I do if something is missing from my package?
Please let us know. We'll make it right!
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Book Clubs
When will my first club shipment arrive?
You can expect to receive your first shipment within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed.
How much do you charge for shipping?
For regular book club shipments within the U.S., the charge is $3.49 per shipment.
How do I cancel a club membership?
Highlights offers 6 fun and engaging book club memberships for kids of all ages. Themes include travel, mysteries, Hidden Pictures, puzzles and more! Shop our entire collection of clubs here. There are 2 easy ways to cancel a Club subscription. Cancel online: While on Highlights.com, just click the Account button in the upper right corner of the home page. Select Update My Account and sign into your account using your account number and billing zip code. Once you’ve signed in, click on My Subscription or My Gift Subscriptions, if recipient is at a different address. Select the Action button next to the Club you wish to cancel and select Cancel. On the following screen, you’ll confirm your desire to cancel by selecting Proceed. Cancel by phone: Call customer service at 1-800-962-3661 Monday through Friday from 8 a.m. until 6 p.m. (ET). Our Customer Care team can help you make any adjustments to your account.
Will there be sales tax on my order?
Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.
Do you ship book club shipments internationally?
I need my shipments to get here faster! Do you offer expedited options?
Standard shipping frequency for clubs is every 3 weeks. While we don’t offer expedited shipping, you can log into your online account and make other adjustments to the frequency — customers can choose between every 3, 6, 9 or 12 weeks — at any time.
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Renewals
How early do you begin sending out renewal notices via mail and email to customers?
Generally, we begin sending renewal notifications when there are about 6 issues remaining. This can vary depending on the time of year you subscribed or if you subscribed through one of our promotional campaigns.
How can I tell when my subscription will expire?
On renewal notices, the expiration issue is located by the name and address of the recipient. The expiration date is not provided on renewal emails, but if you click the “Renew Now” link, the expiration issue is clearly displayed with your account information.  The expiration issue can be found on the address label on each monthly issue.  You can also contact Customer Service at 1-800-255-9517, CustomerService@Highlights.com, or live chat at shop.highlights.com if you have questions about when your subscription will expire. 
How can I renew my subscription(s)?
If you enrolled in Continuous Service, you don't have to do anything! A few months before your subscription expires, we'll send you a reminder before we charge your credit card for your automatic renewal. Otherwise, you will receive renewal notices via regular mail or email. If by mail, you can renew by returning the form through the mail, by signing into your account at Highlights.com, or contacting Customer Service by phone. Email notices include a link to renew online.
How many renewal notices will I receive?
This will vary depending on how and when you order, and whether you enrolled in Continuous Service. If you enrolled in Continuous Service, a few months before your subscription expires, we'll send you a reminder before we charge your credit card. Others will receive a series of email and/or printed notices, beginning several months before expiration. Once you respond to a renewal notice, future notices will stop.
When will my quarterly subscription renew?
Quarterly subscribers are billed in the first week of each quarter. If you sign up as a new member at the end of a quarter, you will be charged for the next quarter’s box when that quarter starts, no matter how soon afterward it happens. Because of shipping times, it might even be before your first box arrives. So you will likely receive two boxes within a short time, and you’ll be charged in short order as well. Renewal Billing Schedule: - Summer: First Week of June - Fall: First Week of September - Winter: First Week of December - Spring: First Week of March
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Shop
How long will it take my order to arrive?
For merchandise: In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional...
Can I return merchandise if I’m not completely satisfied?
We believe that shopping with Highlights should be a fun and positive experience. If for any reason you're not happy and wish to return an item, please contact our Customer Service Department at 1-800-422-6202 for instructions. For more information on this topic, visit our section on Returns & Exchanges.
How do I cancel or change a Highlights merchandise order?
Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However, if you call us right away after you submit the order, there is a chance we can cancel or change it before it is shipped. To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll-free number 1-800-422-6202, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time. Please phone us with your request. Emailing risks delay. If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Oftentimes, a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must return the UNOPENED box to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.
Do you provide gift wrap service?
We are sorry, but gift wrap is not available at this time.
What if an item is temporarily unavailable?
Item availability is noted on the website. An item that is temporarily out of stock will be marked backordered. In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.
Do you ship merchandise internationally?
We cannot accept orders for merchandise or Puzzle Book Clubs to international addresses. Magazine orders can be sent to the U.S. and Canada only. In the future, we may expand our geographic coverage. We apologize for any inconvenience.
What type of shipping is available?
Standard Delivery (within 1 to 2 weeks) Express Delivery (within 3 business days) Rush Delivery (within 2 business days) For more information on Shipping, please refer to our Shipping & Handling page for details.
How long will it take for my order to arrive?
In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery. In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery. If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping, please refer to our Shipping and Handling page for details.
Why is the price printed on the book lower than the price I paid on Highlights.com?
On September 2, 2022, we raised the price of some of our books due to the rising costs of paper, shipping, and postage, and some of them had already been printed with the lower price.
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Gift Services
Do you provide gift wrap service?
We are sorry, but gift wrap is not available at this time.
How will my gift be announced?
If you ordered a magazine subscription, your name will appear on the cover of the first issue, indicating that you purchased the gift. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.
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General Questions
What are your other important telephone numbers?
Highlights Merchandise Order Line and Customer Service 8 a.m. to 6 p.m. ET Monday through Friday 1-800-422-6202 Highlights Merchandise Fax Line available 24 hours a day, 7 days a week 1-614-324-1630
Do you have a retail/outlet store?
No, but you can find many of our magazines, puzzle books and additional products at grocery stores, bookstores, Target, Walmart, Sam’s Club, Costco and other locations.
Does Highlights have fundraising packages?
Highlights is committed to supporting and encouraging literacy among children of all ages. As part of this commitment, Highlights is pleased to offer schools and non-profit organizations donation packages for the cost of $20 (plus applicable taxes, shipping is included). Orders must be prepaid by credit card only. This package is valued at more than $125 (and can easily be divided into 2 bundles at over $60 each), and consists of: • Two 1-year magazine subscription gift cards and one sample each of Highlights, High Five, and Hello magazines • A selection of activity and puzzle books To place an order with a credit card, please call Customer Service at 1-800-422-6202, Monday through Friday from 8 am to 6 pm Eastern Time. Please be sure to allow up to 4 weeks for delivery.
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