FAQs
Frequently Asked Questions

How long will it take my order to arrive?

How long will it take my order to arrive?

For magazines:
You can expect your first issue to arrive within 4 to 6 weeks (except in Alaska and Hawaii, which may take longer), via regular U.S. mail. High Five Bilingüe ships in 6 to 8 weeks.  Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified via phone or email by Customer Service. Don’t forget, magazines always ship free!

For puzzle book subscriptions and subscription boxes:
You can expect your first shipment to arrive within 2 to 4 weeks (except in Alaska and Hawaii, which may take longer), via regular U.S. mail. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified. 

Will my order be delivered by holiday?

 Product Line  Order by Deadline

 Puzzle Book Subscriptions 

 Inclusions: PuzzleBuzz, Puzzlemania, and Which Way USA

 November 25th by 11 PM EST

 Magazines

 Inclusions: Hello, High Five, Highlights, CoComelon,   brainPLAY, High Five Bilingue,  and brainPLAY/Highlights   Bundle

 December 4th by 11 PM EST

 Activity Subscription Boxes + General Merchandise

 Inclusions: 
I Can Read! Earliest Readers, Emerging Readers and
Established Readers;15 Minutes a Day Learning Subscription   Box for Preschool, Kindergarten and First Grade; High Five Activity Box; Books, puzzles, activity sets, backpacks, backpack bundles, lunch totes, lunch tote bundles, water bottles, activity book collections and/or bundles, book collections and/or bundles, toys, games, and craft kits, etc.

 December 12th by 11 PM EST

 

Did you know you can customize your magazine shipping for Christmas delivery? During a key period of the year, we offer the choice of starting your subscription right away (with a 4- to 6-week standard shipping time) or waiting until mid-December, so it arrives in time for gift giving. 

For holiday delivery, check the December Delivery box when adding a subscription to your cart. The box will appear just below the “Add to Cart” button only in the pre-holiday season. If you prefer the subscription to start sooner, leave the box unchecked. We’ll take care of the Christmas shipping deadlines so you don’t have to worry about it.


For merchandise:
In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. Orders shipped to addresses in Alaska and Hawaii can take up to 8 weeks for delivery. 

In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery.

In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery.

If there are any problems or delays, you will be notified. Your credit card will not be charged until your merchandise is shipped. For more information on Shipping, please refer to our  Shipping and Handling page for details.

What type of shipping is available for merchandise?

You may choose from 3 shipping types:

  • Standard Delivery (within 1 to 2 weeks)
  • Express Delivery (within 3 business days after order processing)
  • Rush Delivery (within 2 business days after order processing)

For more information on Shipping, please refer to our Shipping & Handling page for details.