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FAQs
Frequently Asked Questions
How do I return or exchange an item?
Can I return merchandise if I’m not completely satisfied?
Your satisfaction is 100% guaranteed by Highlights. You never pay for a product you and your child don’t absolutely love. Please contact our Customer Service Department at 1-888-372-6433 for further assistance. Customer Service is available Monday through Friday, 8 a.m. – 6 p.m. Eastern Time.
How do I cancel or change a Highlights merchandise order?
Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However, if you call us right away after you submit the order, there is a chance we can cancel or change it before it is shipped.
To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll-free number 1-800-422-6202, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time. Please phone us with your request. Emailing risks delay.
If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Oftentimes, a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must return the UNOPENED box to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.
How should I return the merchandise item?
If possible, return the item in the original packaging. Otherwise, pack it securely in a box or padded envelope. Contact our Customer Service Department at 1-800-422-6202 for further assistance. Customer Service is available Monday through Friday, 8 a.m. – 6 p.m. Eastern Time.
Can I exchange an item?
We only offer refunds at this time. If you need something to replace the item you're returning, please visit Highlights.com to see our huge selection of great products!
What do I do if something is missing from my package?
Please let us know. We'll make it right! Contact our Customer Service Department at 1-800-422-6202 for further assistance. Customer Service is available Monday through Friday, 8 a.m. – 6 p.m. Eastern Time.
How and when will I get my refund?
Once we receive your return, we'll process your refund using the same method as your original payment. It should take about 2 to 3 weeks from the time you put your return in the mail to the time you get your refund.
Why is the price printed on the book lower than the price I paid on Highlights.com?
On September 2, 2022, we raised the price of some of our books due to the rising costs of paper, shipping, and postage, and some of them had already been printed with the lower price.