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FAQs
Frequently Asked Questions
How do I cancel or change my order?
My child is ready for the next level of the magazine, but I’m on Continuous Service. What should I do?
Your subscription can still grow with you! You can switch to another magazine at any time by clicking here and filling out the form. You can also go to Highlights.com, sign into your account and switch there. Or call Customer Service at 1-866-814-7020, and a representative will be happy to help you. If you subscribed to Hello magazine, after your child has received all 24 issues, they will be automatically transitioned into High Five magazine, the next age-appropriate title, unless you choose to switch sooner.
My child is ready for the next level of the magazine, but I’m on Continuous Service. What should I do?
Highlights offers 5 age-appropriate magazines for children: Highlights Hello for ages 0-2, High Five for ages 2-6, High Five Bilingüe (in Spanish and English) for ages 3-5, Highlights for ages 6-12, and brainPLAY for ages 7 and up. If the level of your current magazine doesn’t seem right for your child, you can switch your subscription to another one at any time — it’s free and easy! Click here to learn more.
To cancel a magazine subscription, call us at 1-800-255-9517, Monday through Friday, 8 a.m. until 6 p.m. Eastern Time, or email us at CustomerService@Highlights.com. Our Customer Care team can help you make any adjustments to your account.
How do I cancel a book club membership?
Highlights offers a variety of activity, learning, and puzzle book subscriptions for kids of all ages. Shop our entire collection of clubs here.
If you still want to cancel, there are 2 easy ways to do so.
Cancel online:
Go to Highlights.com, click the Account button in the upper right corner of the home page, and sign in using your account number and billing zip code.
Once you’ve signed in, click on My Subscription or My Gift Subscriptions, if the recipient is at a different address. Select the Action button next to the Club you wish to cancel and select Cancel. On the following screen, you’ll confirm your intent to cancel by selecting Proceed.
Cancel by phone:
Call customer service at 1-800-962-3661. Monday through Friday from 8 a.m. until 6 p.m. (ET). Our Customer Care team can help you make any adjustments to your account.