Frequently Asked Questions

The Highlights Tee Shop

How and when will I get my refund?
Once we receive your return, we'll process your refund using the same method as your original payment. From the time you put your return in the mail to the time you get your refund, it should take about 2 to 3 weeks.
How should I return the item?
If possible, return the item in the original packaging. Otherwise, pack it securely in a box or padded envelope. Contact our Customer Service Department at 1-888-372-6433 for further assistance. Customer Service is available Monday – Friday, 8 a.m. – 6 p.m. Eastern Time.
Can I exchange an item?
We only offer refunds at this time. If you need something to replace the item you're returning, please visit Highlights.com to see our huge selection of great products!
What do I do if something is missing from my package?