FAQs

Frequently Asked Questions

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Questions
How long will it take my order to arrive?
For merchandise: In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional...
Can I return merchandise if I’m not completely satisfied?
We believe that shopping with Highlights should be a fun and positive experience. If for any reason you're not happy and wish to return an item, please contact our Customer Service Department at 1-800-422-6202 for instructions. For more information on this topic, visit our section on Returns & Exchanges.
Do you provide gift wrap service?
We are sorry, but gift wrap is not available at this time.
How do I cancel or change a Highlights merchandise order?
Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However, if you call us right away after you submit the order, there is a chance we can cancel or change it before it is shipped. To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll-free number 1-800-422-6202, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time. Please phone us with your request. Emailing risks delay. If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Oftentimes, a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must return the UNOPENED box to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.
What if an item is temporarily unavailable?
Item availability is noted on the website. An item that is temporarily out of stock will be marked backordered. In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.
Do you ship merchandise internationally?
We cannot accept orders for merchandise or Puzzle Book Clubs to international addresses. Magazine orders can be sent to the U.S. and Canada only. In the future, we may expand our geographic coverage. We apologize for any inconvenience.
What type of shipping is available?
Standard Delivery (within 1 to 2 weeks) Express Delivery (within 3 business days) Rush Delivery (within 2 business days) For more information on Shipping, please refer to our Shipping & Handling page for details.
Why is the price printed on the book lower than the price I paid on Highlights.com?
On September 2, 2022, we raised the price of some of our books due to the rising costs of paper, shipping, and postage, and some of them had already been printed with the lower price.
How long will it take for my order to arrive?
In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date. In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery. In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery. If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping, please refer to our Shipping and Handling page for details.