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FAQs
Frequently Asked Questions
Continuous Service
Questions
How will Highlights handle subscriptions in states that require a double opt-in for automatic renewals?
Certain states are enacting laws that require customers to double opt-in for auto-renew service. At this time, Highlights is removing auto renew from all orders with a Vermont billing address. If you wish to be enrolled in auto-renew, please contact Customer Service at 1-800-255-9517 or Highlights.com/Customer-Service.
My credit card number has changed. Can I update you with the new number?
Yes. Call Customer Service at 1-800-255-9517 and we’ll be happy to help you update your information.
My email address has changed. How can I update this?
You can update your email address easily. Just visit Highlights.com and click on the “Account” link at the top right of the page. Or click here. Then sign in and edit your email address.
If you prefer, you can also contact Customer Service by email, chat or phone from links near the bottom of our web page.
What are the benefits of having my subscription on Continuous Service?
It will save you time and money. You won’t get renewal notices, you’ll just get one email each year prior to the subscription renewal. It will ensure that the child who loves Highlights magazines will not miss an issue.
How will I be notified that my subscription is going to be renewed?
You will get an email reminder 30-45 days before your credit card will be charged.
I am sending gift subscriptions to several children. Will they all be on continuous service?
A subscription will be on continuous service if you responded to an offer online. We try to make this information clear on the promotional offer, as well as in the email confirmation you received with your order.
Can I be on continuous service and receive an invoice instead of using my credit card?
Will I still get renewal notifications?
My child needs the next level of the magazine, but I’m on Continuous Service. What should I do?
You can switch your subscription at any time by clicking below and filling out the form. You can also go to Highlights.com, sign into your account and switch there. Or call Customer Service at 1-866-814-7020 and a representative will be happy to help you.
Can I choose the date when the charge will hit my card?
This is not a service we are currently able to offer.
What happens if my credit card can’t be charged when it’s time for the subscription to be renewed?
We will send an invoice for the renewal subscription.